: How to format the transcript of a telephonic conversation for email? What is the usual and customary way to write an e-mail to my lead for the telephonic conversation that I had with client or consultant? I need a formal

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If you want to write an email to follow up and phone conversation, here are some points you might want to include: express appreciation for the person's time in talking with you; list key topics discussed; summarize agreements reached; identify next steps to take and dates for completion; include your contact details.