contact information for Experian fraud
Someone managed to get my credit card # and ordered a credit card report from Experian. I've called the credit card company + have a new card with a different number on the way, but I need to talk to someone at Experian and find out what information of mine is at risk -- I don't know if they've obtained my own credit information or my wife's, or someone else's.
The Experian website gives their standard phone number 888 397 3742 and I tried calling that, but it's an automated system with apparently no way to talk to a human being. What can I do? I want to talk to a person there -- they're the ones that may have allowed someone else to access my information, and if I have to pay for them to fix something, I will, but I feel like they're the ones at fault.
(p.s. please do not list a phone number unless you can cite a reputable source of information -- I am very concerned about identity theft and I do not want to fall prey to phishing schemes.)
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Several things I'd suggest you doing:
Put a FREEZE on your credit (and whatever family members of yours). Make sure it propagates to all the other agencies, also you can put a security warning for free at each of them.
Dispute the charge ASAP to have the credit card company contact
Experian on your behalf.
Send them a letter to the address specified here (certified)
Also try the phone numbers from the above link (not the 800/888, the
714 and the 224 numbers).
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