How do I make a State Farm policy change without an agent?
My agent is only available when I'm working. When I call "after hours", I always get in touch with another human who seems helpful, but won't make changes for me. She says I need to speak to the agent.
Is there any website I can use or telephone number I can call or perhaps an agent that has alternative contact methods I can use to make changes to my policy? I've been trying to change my policy for a month or two now.
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You should consider sending a letter to the writing agent letting them know you want to be transferred to a new agent or that you need to cancel your insurance. The very fact you had to write a letter to get a response from your agent should, itself, trigger a response since lost business is costly to an agent. If you do not get a response from a letter, write a letter to the company itself letting them know they have an agent that is not doing their job. State Farm agents are captive agents.
Because of state licensing laws, non-administrative changes will require the involvement of a licensed agent. You either need a new agent or you will need a new company.
State farm is a large company, they have 25 agents within 10 miles of my zip code. I just checked on their website, of course that might not be true for your zip code.
Your agent should be able to make those changes over the phone, or even though the website. I have added and dropped cars, and adjusted deductibles either by phone or by the website. If you do have things that only be done in person, many agents do have weekend hours and evening hours.
Pick an agent that meets your needs. Call one of the other local agents for assistance.
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