: When I try to get my coronavirus payment on the IRS website, I get an error saying "the information you entered does not match our records" I am a US citizen living in Canada. I went to https://www.irs.gov/coronavirus/get-my-payment,

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When I try to get my coronavirus payment on the IRS website, I get an error saying "the information you entered does not match our records"
I am a US citizen living in Canada.

I went to www.irs.gov/coronavirus/get-my-payment, and entered my social security number, my date of birth, my American address and my American zip code

I got the error "the information you entered does not match our records."

I tried to create an IRS account and got the same error.

What am I doing wrong?

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