Should the bank cover money lost due to an unsuccessful transfer?
Recently I have transferred money from Deutsche Bank, Germany to Standard chartered Bank, India. My transaction was not successful due to an Indian Government policy change for demonetization. The money was refunded to my account but both of the banks charged around 35 Euros each for the unsuccessful transaction.
Since the transaction was not my personal mistake, why shouldn't my primary bank (i.e. Deutsche Bank) bear the cost of the unsuccessful transaction?
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Since the transaction was not your bank's mistake (but a decision by the Indian government) why should your bank bear the cost of the unsuccessful transaction?
Your bank charged a fee for a service that you were willing to pay for. You might be able to negotiate a full or partial refund, and I have done the same with my own bank for fees that I didn't feel were appropriate.
Your bank will agree or not based on how much they value your business. If you are an otherwise profitable customer, they may agree to refund the fee.
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