Seller Trying to Increase Price After Purchase with Visa Credit Card
I recently purchased a used piano for 00 dollars. This item is to be shipped to me next week. I paid for this item with a Visa Credit Card and have received receipt.
Shortly after returning home the company called me and told me that the actual price is 00 dollars.
Naturally I'm suspicious/concerned as the jump from 00 to 00 is very substantial. Especially considering the 00 dollar price was what I was told several times by the sales rep, and I didn't try to negotiate or anything, just accepted the face value price as given by the seller.
Is this a violation of the contract? Or is there some Visa stipulation that requires the seller to honor the original agreement?
If it's helpful I'm in Washington State of the United States.
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I don't think this is a pricing dispute. If you have a receipt that shows that you paid in full, then the piano is yours.
Their argument that it should have been ,000 shouldn't hold water becasue there is no set price for the item, it is a used product. The value is based on age, and condition. A few scratches can make a difference in the price.
They may say it has to be ,000 becasue they purchased it from the previous owner for $x and they spent $y fixing it and their markup is z%. But every used piano is different so you would have no way of knowing those numbers.
Insist on them delivering the product.
You do have options if they don't complete the contract.
File a complaint with the Better Business Bureau.
File a complaint with the local government. Many cities and counties have a office that mediates between consumers and the businesses.
If this company is part of a bigger company you can complain to the parent organization.
You can file a complaint with the credit card company.
You can take them to small claims court.
In general, credit card companies don't get involved in pricing disputes, unless they have a specific guarantee on your card (I've seen some which will protect you against the price going down after you buy it).
Your options at this point are to either accept the higher price, or request your 00 back.
That said, if you don't get the money back or the merchant charges the higher price anyway, that's when you can go to your bank/Visa and dispute the charge.
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