Refund to Different Payment Card in UK
I'm in the UK. I bought something online from Debenhams, and want to return it -- it is within the return period; no problems there. However, I no longer use the card that it was bought on.
Is the retailer required to proved a refund to some card, or does it have to be the original payment card?
I'd like to just use my new debit card to get the refund, rather than an old one.
They'll surely offer me a gift card, but I don't want this.
The item is clothing, and I am returning due to the fact that it does not fit -- it is not faulty. It is in the window to return.
A short summary:
purchased clothes online
paid with card
do not fit and want to return
would like returned to a different (debit) card
PS Apologies if this is a duplicate. I had a look, but, somewhat surprisingly, couldn't find this information online (including SE)...
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As this is a distance sale, you are entitled to rely on your statutory rights, namely the Consumer Contracts Regulations.
These explicitly state, in s34:
(7) The trader must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise.
So you don't have any right to insist on anything different.
Sometimes retailers choose to be more generous in their own contract terms, but from what you've said in comments, the returns policy of the retailer also refers to the original payment card.
If you were returning to a shop, then in practice they would probably ask for the card and it might just work out if you handed over a different one. But given that this was an online transaction, it's likely it'll all be processed automatically and you won't have any opportunity to persuade them to use a different one.
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