Money deducted without Verified By Visa authentication
I am an Indian who has a MNC Bank Visa debit card. I always use Verified By Visa service to pay using my debit card. Last day as usual i entered the details of card in an International Site(I have never bought from an International Site before). However i wasn't redirected to the VBV page, but the money is debited from my account. I was stunned because i wasn't looking to buy it, but seeing how much it costs. (I entered the details because they sent me a coupon and I was trying to redeem it but i haven't seen the space to enter coupon code anywhere. So i thought i will just enter card details and see what happens.) How is this possible?
Am i able for a refund since the transaction took place without my authorization ?
Here is another point: This is the site www.underarmour.com/en-in . Can this be considered as an Indian Site cause it have "en-in" in the URL and the price shown is Indian rupees ? If so then they must follow RBI standards which they did not.
There are other sites like this. eg: www.mi.com/in which are Indian.
This is the Reserve Bank Statement: "Further, to reduce the risks arising out of the use of credit/debit cards over internet/IVR (technically referred to as card not present (CNP) transactions), Reserve Bank mandated that all CNP transactions should be additionally authenticated based on information not available on the card and an online alert should be sent to the cardholders for such transactions."
In that case my transaction is not authorized.
What is your opinion ?
Update: I somehow managed to cancel the order and got refund from merchant.
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On Indian cards Verified by visa comes only for Indian sites as RBI has mandated by regulation. However foreign sites need not be governed by Indian laws.
Depending on the site you can request for cancellation and get a refund.
If you dispute with your card issuer, it would be very difficult to explain what you have said.
Edits:
Can this be considered as an Indian Site cause it have "en-in" in the URL and the price shown is Indian rupees ?
Domain name has got nothing to do with company being in India or prices listed in Rupees. A company must be incorporated in India and must provide services in India.
In that case my transaction is not authorized.
There are different types / mechanism of authorizations. I have just given my card number with expiry on telephone and got my card charged. Of course I trusted the organization. However I can't go back to Card Issuer and dispute saying this is invalid transaction as no VBV was used.
In your case you have entered all details and clicked pay. So it would be difficult for you to prove that you did not do the said actions. Further the item was dispatched to your address. So there is no malpractice on the online merchant.
It is up to the merchant whether to use Verified by Visa or not. It saves them transaction fees and sometimes their bank requires it. A lot of sites only require card number, expiration date and CVC to charge the card. Sometimes card number alone is enough, but that is rare in my experience.
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